Mediation in the workplace involves specialist services to address and resolve complex conflict situations between staff and/or managers. Often, internal investigations and facilitated discussions are held in conjunction with mediation.
The main aim of mediation is to arrive at a mutually acceptable outcome for both parties and maintain a harmonious and productive workplace free of unhealthy conflict.
How it works:
- Sessions are conducted between two aggrieved parties in the presence of a mediator. It is very important that both parties are willing to participate, as mediation will fail to work if only one party is responsive.
Who can benefit?
- All organisations and industry sectors experiencing conflict in the workplace